Privacy Policy

1. Who can see your profile

There are three kinds of people who might see you, and they see different things.

• Visitors who are not signed in see a short version: a masked first name (like “A••••”), age, city, and general details such as education or profession. No photos. No phone number, no email, no address.
• Signed-in members see your full profile: your first name, age, city, education, profession, family background, lifestyle and what you are looking for in a match. They do not see your phone number, WhatsApp, email or street address, and they see your photos only according to the setting you chose (section 2).
• Families you have accepted an introduction from see everything above, and can message you in the app.

You can pause your profile at any time from your account. A paused profile is removed from browsing, from suggestions, and from the shareable biodata page, and its phone number can no longer be viewed by anyone.

2. Your photos

Photos are stored privately and are never left open on the internet. For each photo you choose one of three settings:

• Visible to verified members - any signed-in member can see it while browsing.
• Visible after request and visible after acceptance- only visible once an introduction between your two families has been accepted. Somebody simply expressing interest does not unlock it.

People who are not signed in never see your photos, whatever setting you chose. Neither does the biodata you share on WhatsApp - it carries an illustration in place of your face, so you can pass it around without passing your photo around.

When a photo is shown, it is served through a link that stops working after a short time, so it cannot be saved and re-shared as a permanent web address.

3. Your phone number - please read this one

This is the part families most often assume works differently from how it does, so we want to be direct about it.

A member on a paid plan can view your phone and WhatsApp number without an introduction and without asking you first. It is a paid feature, and it is capped: a Premium member can view the numbers of at most 30 different families in a calendar month. Our Elite plan is not capped. Members on the free plan cannot view anyone’s number at all.

We tell you when it happens. Whenever somebody views your contact details you receive a notification saying so, so you are never surprised by a message from a stranger with no idea how they found you.

Your number is not shown on your profile, is not visible to free members, is not in the shared biodata, and is not visible to anyone who is not signed in. If you pause or hide your profile, or if we suspend it, your number cannot be viewed by anybody.

If you would rather nobody could reach you this way, pause your profile, or write to us and we will remove your number from your record.

4. Messages between members

Messaging opens once an introduction is accepted, and is a paid feature. Messages stay inside the app.

Our admin team can read the content of messages between members. We are telling you because it is true, and because you should know before you write something. It exists so we can act on a report of abuse or a fake profile. We do not read conversations for any other reason, and we do not use them for advertising or sell them to anyone.

You can block a conversation, and you can report it to us from inside the chat.

5. Who has looked at your profile

We record when one member opens another member’s profile, and we show it to the member who was viewed. So if you open somebody’s profile, they can see that you did. The same is true in reverse.

6. What we collect

• Your profile: name, gender, date of birth or age, city, height, marital status, photos, education, profession, family details, lifestyle, religious practice and what you are looking for in a match - whatever you choose to fill in.
• Contact details: your phone number and WhatsApp number, and your email address.
• Sign-in: your email address, and your Google account identifier if you sign in with Google. We never see or store your password - sign-in is handled by our provider, Supabase.
• Verification documents, if you choose to send them - see section 7.
• How you use the site: profiles you view, save, or express interest in; introductions and messages; and basic device and log information we need to keep the service working and secure.

7. Verification documents

You may send us a government ID and an education certificate to get a verified badge. This is optional. You can use the site fully without it.

These files are stored in private storage, separately from your profile. No other member can see them, ever - not even a family you have accepted. Only our admin team opens them, only to check them, and only the decision (verified or not) is recorded on your profile. If you replace a document, the previous file is deleted.

You can ask us to delete your documents at any time and keep your profile.

8. Reporting and moderation

Any member can report a profile or a conversation. A report goes to our admin team, along with who sent it and what they said.

If we act on a report, we may hide or suspend the reported profile. We tell that member that a decision has been made, but we do not tell them who reported them.

9. Notifications

We send notifications inside the app, and by email, about things that concern you: an introduction request, an acceptance, a new message, somebody viewing your contact details, and decisions about your profile. If you turn on browser notifications, we also send those to your device, and you can turn them off in your browser at any time.

10. Where your data is stored

Our database, sign-in and photo storage are hosted by Supabase in the Mumbai, India region. Your information stays within India. We use a managed provider so that security patching, backups and encryption are handled professionally rather than by us.

11. Who we share it with

We do not sell your personal information, and we never have. We do not use it for advertising.

Your information reaches somebody else only in these ways:

• Other members, as described in sections 1 to 5.
• Companies that help us run the service - Supabase for the database, sign-in and file storage; our email provider; and, when paid plans are live, a payment provider. They act on our instructions and may not use your data for anything else.
• Where the law requires it.

12. How long we keep it

We keep your information while your account exists. If you ask us to delete it, we delete or anonymise your profile, photos, documents, messages and contact details, apart from the small amount we must keep by law - for example a record of a payment.

13. Your rights

• See and correct your information. Your profile is editable from your account at any time.
• Pause or hide your profile. One tap from your account. You stop appearing in browsing and in suggestions, and your number stops being viewable.
• Delete your account. There is no delete button in the app yet, and we would rather say so than pretend otherwise. Write to us at hello@memonshaadi.in from the email address on your account and we will delete everything described in section 12. We will confirm when it is done, within the time Indian law allows. We are building a self-service option.
• Ask for a copy of what we hold about you, by writing to the same address.
• Withdraw your consent at any time. Withdrawing is meant to be as easy as giving consent was: email us, and we stop processing your information and delete or anonymise it, apart from anything we must keep by law.
• Complain. Please come to us first (below). If we do not put it right, you may take it to the Data Protection Board of India.

14. Cookies

We use only what is needed to keep you signed in and remember basic preferences. We do not use third-party advertising cookies and we do not track you across other websites.

15. Children

The platform is for adults. You must be at least 18 to create an account or to have a profile created for you, and we do not knowingly collect information about anyone under 18. If you believe a profile belongs to a minor, tell us and we will remove it. (Eligibility to marry is a separate matter, covered in our Terms of Service.)

16. Contact and grievances

For any privacy question or complaint, write to our Grievance Officer Arfia Virani at hello@memonshaadi.in. We reply within the timelines required under Indian law, including the Digital Personal Data Protection Act, 2023.